Best DMC tools to increase productivity

Key Tools to Know:

Slack: Simplifies team and partner communication with organized channels, searchable history, and automated workflows.
Perplexity AI: A smart research assistant offering real-time, accurate destination insights and organized research collections.
Briksine: Speeds up email communication with customizable templates for quick and professional responses.
Notion: A centralized knowledge base for storing operational procedures, training materials, and team resources.
Odys: A DMC-specific platform that automates bookings, manages sales proposals, and tracks profitability.

Quick Overview:

Tool	Main Use	Key Benefit
Slack	Team Communication	Saves time, boosts collaboration
Perplexity	Destination Research	Accurate, fast insights
Briksine	Email Management	Quick, personalized responses
Notion	Knowledge Management	Centralized, easy-to-access info
Odys	DMC Operations	Automates workflows, saves costs

These tools have helped Mexikoo double revenue without expanding the team, cut client response times by 43%, and save thousands of hours annually. Ready to improve your operations? Dive in to see how these tools can transform your business.

1. Slack: Team Communication Platform

Streamlined Communication for Teams and Partners

At Mexikoo, we replaced messy WhatsApp threads with Slack channels. By setting up dedicated channels for Operations, Sales, and B2B, we saw a noticeable boost in productivity. Using Slack Connect, we also created direct communication channels with travel agency partners - a method already embraced by 80% of Fortune 100 companies.

Centralized Knowledge and Easy Access

Slack's key features include a searchable history for quickly finding past discussions and files, organized channels for team and partner communication, and top-tier security for handling sensitive data. These tools helped us save an average of 97 minutes per week on retrieving information.

Feature	How It Helps DMC Operations
Searchable History	Quickly find conversations and files
Channel Organization	Clear spaces for teams and partners
Security	Protects sensitive data
File Sharing	Handles large file transfers

Managing the Flow of Information

We optimized our Slack setup with:

Public channels for company-wide updates
Private channels for operational discussions
Partner-specific channels for agency collaboration
Automated workflows to handle routine tasks

This setup led to a 35% increase in the completion of automated tasks. Slack not only clarified work boundaries but also improved collaboration and strengthened partnerships. These changes have set the stage for even smoother workflows, which we'll explore with the next tool.

2. Perplexity: Smart Research Assistant

Information Gathering and Research

For a DMC manager, quick and accurate access to destination details is non-negotiable. At Mexikoo, Perplexity AI has revolutionized how we gather and verify travel information. Unlike traditional search engines that bombard you with endless links, Perplexity delivers direct, conversational answers while citing trustworthy sources. This streamlined approach aligns perfectly with our focus on efficiency.

The Pro Search feature takes it a step further by asking follow-up questions, ensuring precise details about destinations. This is especially helpful when researching hidden gems in Mexico or unique cultural events.

Research Capability	Benefit for DMCs
Real-time Information	Up-to-date destination insights
Source Citations	Reliable facts for proposals
Conversational Interface	Easy handling of complex queries
Custom Search Modes	Tailored results for specific industries

On top of real-time insights, Perplexity also makes it easier to store and revisit research efficiently.

Knowledge Centralization and Accessibility

Perplexity's Collections feature has simplified how we organize research. By creating folders for each destination, our team can quickly access and share verified information.

The Pro version adds even more value by supporting documents and images, making cross-referencing seamless when updating tour packages.

Here’s how Mexikoo uses Perplexity to stay ahead:

Destination Research: Gathering accurate details about locations, attractions, and local customs.
Itinerary Validation: Double-checking travel times, operating hours, and seasonal specifics.
Market Analysis: Tracking travel trends and competitors’ offerings in targeted regions.

These tools, combined with our communication and workflow systems, have significantly boosted Mexikoo’s performance. Since adopting Perplexity, our research quality and speed have seen a growth of over 40% month-over-month. By early 2024, 17% of respondents from billion-dollar companies were already exploring its potential.

I Tried 137 Productivity Tools - Best Productivity Solutions

3. Briksine: Email Template Manager

For Mexikoo, keeping client communication smooth and efficient is a priority. Briskine, a browser extension with a 4.4-star rating and over 100,000 users, simplifies this process by letting you insert pre-built email templates with just a shortcut. It ensures quick, personalized responses without the hassle.

This tool also makes team collaboration easier. Teams can share and update standardized templates in no time. Plus, custom variables adjust each email to match the recipient, balancing speed with a personal touch. It’s a smart way to save time while keeping communication professional.

Briskine plays a key role in ensuring consistent, high-quality messages while supporting Mexikoo's efforts to streamline operations.

4. Notion: Knowledge Base System

Centralizing Information for Easy Access

At Mexikoo, I rely on Notion to store everything from operational procedures to training materials. By keeping all documentation in one place, it becomes much easier to find what’s needed quickly. This setup also makes onboarding new team members faster and more efficient.

Organizing Research and Resources

Notion's database feature is perfect for storing and organizing training guides, destination information, and team documentation. Regular updates ensure everything stays accurate and useful. This structure helps keep daily tasks running smoothly.

Streamlining Knowledge Management

Notion’s synced blocks ensure that any updates made to a document are reflected across all references automatically.

"Notion Knowledge Management is a game-changer for enhancing organizational efficiency. It offers a versatile digital workspace where businesses can centralize their information, simplifying knowledge sharing and collaboration." – Theo James (TJ)

Our workspace is designed with a home page for quick navigation, a tagging system, cross-referenced pages, and standardized templates. By consolidating our information in Notion, we’ve improved productivity, sped up onboarding, and made our operations more efficient overall.

5. Odys: All-in-One DMC Management Software

Streamlining DMC Operations

At Mexikoo, Odys has reshaped how we manage our Destination Management Company (DMC) operations. Designed specifically by DMCs, this tool helped us double our revenue without increasing team size by automating and simplifying key processes. Odys handles the entire travel creation cycle, using smart filters based on budget, destination, and seasonality.

Management Area	Key Features	Productivity Gains
Sales	Interactive proposals, quality tracking	Faster quote turnaround
Operations	Real-time bookings, supplier automation	35% drop in operational costs
Financial	Margin tracking, commission management	Instant profitability insights

Centralized Knowledge Hub

Odys provides a single platform where sales and operations teams can instantly access client files, supplier details, and booking statuses. Built-in reminders and comment features enhance collaboration and keep everyone aligned on projects.

Smarter Email Management

The platform also cuts down on email clutter. Suppliers can validate bookings directly on Odys, while agency partners track progress in real time. This streamlined communication speeds up workflows and reduces delays.

Odys stands out with its quick setup - just 2–3 weeks compared to the 12–16 weeks other systems require. With plans priced between $300 and $500 per month, it’s an excellent fit for DMCs looking to grow.

Conclusion

At Mexikoo, we've leveraged specialized tools to reshape how we operate and connect with clients. As discussed earlier, improving communication, research, email handling, documentation, and overall operations has helped us achieve measurable success.

External data shows these tools can cut client response times by 43%, while also boosting resolution speed and satisfaction. Here’s a quick look at what these tools bring to the table:

Communication: Faster internal and external messaging – 43% quicker response times
Operations: Automated workflows and booking systems – saving 9,000 agent hours annually
Documentation: Centralized resources for knowledge and training – boosting team confidence by 20%
Client Relations: Better engagement and satisfaction – reflected in a 12% rise in NPS scores

These numbers highlight how adopting the right tools can lead to major operational improvements. For Destination Management Companies (DMCs) aiming to improve efficiency, the secret lies in choosing tools that match their business needs and work seamlessly with existing systems. Together, tools like Slack, Perplexity, Briksine, Notion, and Odys create a dynamic system that transforms how DMCs function, communicate, and grow.

This approach not only saves time but also sets the stage for growth. For example, DMI Technologies reduced bid times by up to 75%, freeing up their teams to focus on creating outstanding travel experiences and nurturing client relationships.

Adopting integrated technology is essential to staying competitive. At Mexikoo, we've seen firsthand how the right tools can drive efficiency, improve productivity, and maintain an edge in today’s digital world.